Terms and Conditions

Paw Nest MY offers a clear 14-day exchange policy for unused items. Products must be returned in their original packaging, with all tags intact, to be eligible for an exchange. This policy ensures that every item you receive meets our high standards for quality and aesthetics. We prioritize your pet's comfort and your satisfaction with every purchase. For any queries regarding exchanges, please contact our customer support team. Our standard delivery schedules ensure timely arrival of your pet essentials. We offer express shipping terms within the Klang Valley, with orders processed for dispatch within 24 hours. For other regions across West Malaysia, delivery times may vary. You will receive a tracking number once your order is shipped, allowing you to monitor its journey to your home. We strive for efficient and reliable service for all our urban pet living customers.

We provide transparent warranty coverage against manufacturing defects. This applies specifically to our ceramic feeders, woven lounge beds, and brushed metal hardware. The warranty period and specific conditions are detailed on each product page. Any defects arising from normal use within the warranty period will be addressed promptly, ensuring the durability and functionality of your chosen items. This commitment reflects our dedication to thoughtfully designed pet ergonomics. By placing an order with Paw Nest MY, you acknowledge and agree to these terms. We reserve the right to update or modify these terms at any time. Your continued use of the site following any changes signifies your acceptance of the revised terms. We are dedicated to providing a seamless and trustworthy shopping experience for all pet parents in Malaysia.